At Thaqil we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use and protect your information when you use the Thaqil app, website and services. By using the platform, you acknowledge that you have read, understood and agreed to this policy.
Information we collect
Personal information
When you register or contact us we may collect your full name, email address, phone number, billing or delivery address (if applicable), and any other information you choose to provide in your inquiries or listings. We do not collect or store payment information or bank details on our platform; payments are processed by third parties and are subject to their policies.
Non-personal information
We may collect indirect technical data such as your IP address, browser and device type, the pages you visit and how long you stay, as well as cookies and other tracking technologies.
How we use the information
To manage your account and sign-in, enable communication between customers and the companies that list on Thaqil, answer your questions and provide technical support, improve the experience and develop the platform, and send important notifications and updates (you can opt out of marketing messages).
Sharing data with third parties
We do not sell or rent your data. We may share some information with the other party to a booking or listing to make contact possible; with service providers such as hosting, technical support and analytics under strict confidentiality agreements; when legally required by competent government or judicial authorities; or in a merger or acquisition, provided your privacy stays protected under this policy.
Data retention
We keep your data only as long as needed for the purposes in this policy or to comply with regulations in the Kingdom. When it is no longer needed, we delete it or securely anonymize it.
Your rights
Under the Saudi Personal Data Protection Law, you can request access to your personal data, correct inaccurate data, request deletion (unless we are legally required to keep it), and object to processing for marketing.
Cookies
We use cookies to recognize your session, analyze performance and usage, and show tailored content or ads. You can set your browser to refuse or delete cookies, though some features may be affected.
Security
We apply appropriate technical and organizational safeguards to protect your data from loss, misuse or unauthorized access. No electronic system can be guaranteed completely secure, and you share responsibility for protecting your account.
Links to other websites
The platform may link to third-party websites. We are not responsible for their privacy practices and recommend reading their policies before sharing any personal information.
Children’s privacy
We do not target people under 18 and do not knowingly collect their information. If we find we have collected data from someone under 18, we delete it immediately.
Changes to this policy
We may update this policy from time to time and will tell you about material changes by email or with a notice on the platform. Continuing to use the platform after a change means you accept the updated policy.
Contact us
For any question or request about your data, open a support ticket from the Technical Support section of the Thaqil app.
